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  • 270 Enford Rd, Richmond Hill, ON L4C 3E8
  • Office:
    Monday-Friday
    9:00 am - 5:00 pm
24/7 Emergency Service

416-991-2000

416-991-3000

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Answers from the experts!

Frequently Asked Questions

These are the most frequently asked questions about HVAC, Sizing, and More. Please feel free to contact us if you don’t see your question answered below.

  • General Questions
  • Mechanical Questions

What is the life expectancy of my HVAC system?

The life expectancy of an HVAC (Heating, Ventilation, and Air Conditioning) system can vary based on several factors, including the quality of the equipment, how well it's maintained, the climate it operates in, and how often it's used. On average: 1. Furnaces: A well-maintained gas furnace can last around 15-20 years, while an oil furnace might last slightly shorter, around 15-25 years. 2. Air Conditioners: Central air conditioning units can last around 10-15 years, though proper maintenance can extend their lifespan. 3. Heat Pumps: Heat pumps, which provide heating and cooling, generally have a 10-15 years lifespan. 4. Boilers: The lifespan of a boiler can be quite long, often 15-30 years or more, depending on the type and maintenance. 5. Ductwork: The ductwork that carries conditioned air throughout your home can last 20-25 years or more if properly installed and maintained.

Do you provide free estimate on repairs?

Yes, we do! At Diakoair, we believe in transparency and ensuring our customers understand the services they need and the associated costs. That's why we offer complimentary, no-obligation estimates on all repairs. Our process is designed to provide accurate and detailed information about the repair work required for your HVAC system. Suppose you're encountering problems with your heating, cooling, ventilation, or any other system element. In that case, our skilled technicians will comprehensively evaluate the situation and offer a transparent explanation of the repair procedure and related expenses.

What is the difference between a free estimate and diagnostic?

An HVAC-free estimate provides a projected cost for a potential repair or installation without in-depth diagnostics. It's an initial assessment based on the information supplied by the customer. An HVAC diagnostic involves a thorough examination by a technician to identify the specific issue with your system. It includes a detailed analysis of components, systems, and potential problems, leading to a precise repair recommendation and associated costs.

How much is your diagnostic fee and what does it cover?

At Diakoair, our diagnostic fee ensures you receive accurate and expert assessments of your HVAC system issues. The cost could fluctuate based on variables like the intricacy of the issue and your geographical location. Our diagnostic fee typically covers the following: 1. Thorough Inspection: Our experienced technician will comprehensively examine your HVAC system to pinpoint the exact issue you're facing. 2. Expert Analysis: Our technician will analyze various components, identify potential problems, and determine the root cause of the issue. 3. Professional Recommendations: We'll provide clear and detailed recommendations for the necessary repairs or services based on the diagnostic results. 4. Transparent Cost Breakdown: You'll receive a breakdown of the estimated costs, including parts, labour, and additional fees, so you're fully informed about the potential expenses. 5. No-Obligation Quote: After the diagnostic, you are not obligated to proceed with the recommended services. You can decide the best course of action for your HVAC system. Please get in touch with us directly to inquire about the specific diagnostic fee for your situation. Our principle is to offer clear and honest information upfront, empowering you to make well-informed choices regarding your HVAC system.

Can my diagnostic fee be applied toward the cost of my repair?

Can my diagnostic fee be applied toward the cost of my repair? Yes, absolutely! We understand the value of providing a comprehensive diagnostic service and want to ensure you benefit from your investment. If you choose to proceed with the repair services recommended after the diagnostic, we will apply the diagnostic fee toward the total repair cost. This way, you get an accurate assessment of your HVAC system's issues and receive credit for the solution. We aim to make the repair process as seamless and cost-effective as possible. Feel free to ask our team for more details about how this credit is applied when you decide to proceed with the repairs.

How long are your time frames? Why are they so long and can you provide a more accurate time?

Our appointment time frames are designed to accommodate various factors to ensure the best service for all our customers. While we strive to provide accurate estimates, certain variables can impact scheduling. Here's some insight into our time frames and why they might vary: Length of Time Frames: Our appointment time frames typically range from a few hours to half-day or full-day blocks. This allows our technicians to address each service call without feeling rushed thoroughly. Factors Influencing Time Frames: Several factors can affect our scheduling, including the complexity of the service required, the location of the appointment, unexpected repairs or complications encountered during previous works, and traffic conditions. These variables are difficult to predict with absolute certainty, so we provide time frames instead of exact appointment times. Providing Accurate Times: While we understand the importance of accurate scheduling, unforeseen circumstances can sometimes lead to deviations from our estimated time frames. Our commitment to quality service means we dedicate time to each appointment, ensuring your HVAC system receives the required attention.

What services do you provide?

Diakoair offers a comprehensive range of HVAC services to meet your home's comfort needs. Our proficient technicians are committed to ensuring your HVAC system's efficient and dependable operation. Here are the primary services we provide: Installation: Our installation services cover various HVAC systems, including furnaces, air conditioners, heat pumps, boilers, ductless mini-split systems, and more. Whether you're upgrading your existing system or installing new equipment, we have the expertise to ensure proper installation for optimal performance. Maintenance: Consistent maintenance plays a critical role in preserving your HVAC system's longevity, efficiency and functionality. Our maintenance services include thorough inspections, cleaning, lubrication, and testing of system components. By arranging regular maintenance, you can preempt potential problems, decrease energy usage, and extend the lifespan of your equipment. Repair and Diagnosis: If your HVAC system experiences issues, our skilled technicians are here to diagnose the problem accurately. Our diagnostic services involve a detailed assessment to identify the root cause of the issue. Once diagnosed, we provide clear recommendations for repairs. Our repair services encompass many components, ensuring your system is back up and running efficiently. Emergency Services: We understand that HVAC issues can arise at any time. This is the reason we provide emergency services to handle pressing repairs. Our team is available to support you in your most crucial times, prioritizing your comfort and safety above all else. Indoor Air Quality Solutions: Maintaining healthy indoor air quality is essential for your well-being. We offer air purifiers, humidifiers, and ventilation systems to improve indoor air. Energy Efficiency Upgrades: Interested in reducing energy consumption and utility costs? Our team can recommend and implement energy-efficient upgrades for your HVAC system, helping you save money while minimizing your environmental footprint. Consultations and Free Estimates: We provide consultations to discuss your HVAC needs and offer guidance on the best solutions for your home. Our free estimates help you understand the scope and costs of potential services before deciding.

What is included in your maintenance package?

Our maintenance package offers thorough HVAC care for peak performance. It includes a comprehensive system inspection, component cleaning, and lubrication. Our skilled technicians test and adjust for accurate operation, enhance indoor air quality, and optimize energy efficiency. You'll receive a detailed service report, priority scheduling, and potential repair discounts. Contact us to learn more about how our maintenance package ensures lasting comfort and efficiency for your HVAC system.

The Level of Comfort
and Service You Deserve!

The Level of
Comfort and Service
You Deserve!

Already know what you need? Bring out your technician right now, and be sure to check out our special offers.

Already know what you need? Bring out your
technician right now, and be sure to check out
our special offers.

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